Welcome to headgearhaven.com, the official website for sun hats!
We’ve compiled some of the most frequently asked questions from our customers to help you understand our products and the shopping process more easily.
If you don’t find the information you’re looking for, please feel free to contact us.
Products Related to Sun Protection
- Do your sun hats really protect against the sun?
Yes. All our sun hats are made with high-quality sun-protective fabric, and some styles are UPF 50+ certified, effectively blocking over 98% of harmful UV rays.
- What’s the difference between bucket hats, sports sun hats, and straw hats?
Bucket hats: Wide brim design, lightweight and foldable, suitable for everyday outings and travel.
Sports sun hats (visors): Only a brim, no crown, highly breathable, suitable for running, golf, tennis, and other sports.
Straw hats: Made of straw or paper weaving, cool and breathable, ideal for beach vacations and summer photoshoots.
- Can the hat be folded or washed?
Most bucket hats and sports caps can be lightly folded and hand washed; straw hats are recommended to be gently wiped with a damp cloth. Do not machine wash or fold heavily to avoid deformation.
Size and Fit
- How to choose the right hat size?
Our hats are usually one size fits all and come with an adjustable strap or elastic band.
Orders and Shipping
- How long does it take to ship?
We usually ship within 1–3 business days after you place your order.
Orders within the US are expected to arrive in 5–10 business days.
- Can I change my shipping address?
If your order has not yet shipped, please contact us via email as soon as possible and we will assist you in making changes.
If the order has already entered the shipping process, the address cannot be changed.
- Do you offer international shipping?
Yes, we support shipping to some international destinations. Shipping costs and delivery time will be automatically calculated at checkout.
Payment and Security
- What payment methods are accepted?
We accept the following payment methods:
Credit Cards (Visa, MasterCard, American Express)
PayPal
Apple Pay / Google Pay
- Is my payment information secure?
Absolutely secure.
Our website uses SSL encrypted transmission protocols and processes transactions through a third-party secure payment gateway to ensure your information is not leaked.
Returns & Refunds
- Can I return or exchange an item?
Yes. If you are not satisfied with the product, please contact us within 30 days of receiving it to request a return or exchange.
The item must be unused, unwashed, and with all tags intact.
- Do I need to pay for return shipping?
If it’s a product quality issue, we will cover the return shipping costs;
If it’s due to personal reasons (such as size or style mismatch), you will need to bear the return shipping costs.
- How long does it take for the refund to arrive?
After receiving and inspecting the returned item, we will process the refund within 5–7 business days, and the refund will be returned to your original payment account.
Product Care and Maintenance
- How to clean a sun hat?
Fisherman’s hat/Sports hat: Hand wash gently with warm water and a neutral detergent, then air dry in the shade.
Straw hat: Do not machine wash. Gently wipe with a damp cloth and air dry in a cool place.
- How to store a sun hat?
Store in a dry, well-ventilated place, avoiding direct sunlight or heavy pressure to prevent deformation and fading.